Updated Mobile-Friendly Navigation and Survey Advisors

Customer feedback has been clear: people are building surveys and running reports on smaller screens (and a growing number of tablets). So, we’re redesigning our navigation (just a bit) to make SurveyGizmo easier use on a smaller screen. At the same time, we’re creating new Survey Advisor notes within SurveyGizmo that will help guide you…

Update to Email Campaign Functionality in SurveyGizmo

Our usability experts and the customer support team here at SurveyGizmo are happy to announce significant improvements to SurveyGizmo’s email campaign interface. We have just released a series of front-end interface upgrades for email campaigns to make them easier to use (and much harder to make mistakes with!). We hope these changes will help you…

How to Create Useful Customer Feedback Forms

Your sales have dropped. So has customer retention.You wonder what could you be doing better. You probably have some ideas, but the best way to get the answers to this question is to ask your customers for candid feedback. Maybe you are already asking them if they are satisfied. If so, is the data telling…

How a CRM Integration Can Help Your Survey Data Work Harder

Even the most powerful survey software can be limited when the right people don’t get the right information at the right time. To make this happen, you need integrations that let all your relevant software communicate. One common integration is connecting survey software with a CRM (Client Relationship Management) tool. Establishing this line of communication…

5 Mistakes to Avoid Before Launching Your Survey

When creating a survey, it’s typical to focus on writing questions, adding vibrant colors, and pouring over the beautiful results charts that you get from the results. But between creating an engaging survey and gleaning valuable insights from its data comes the launch, a survey phase that is often neglected but very important. We see…

Customer Satisfaction Q&A

Our recent article on doing customer satisfaction surveys the right way prompted us to sit down with our own customer support manager, Taylor Morgan, to get her input on how to properly survey your customers. Here’s what she had to say: Q. As a customer service manager, what are the appropriate ways of dealing with…

How to Use Customer Satisfaction Surveys the Right Way

Companies run customer satisfaction surveys to find out how their customers really feel about their products and services, or at least that’s why they should run them. Some companies, instead of using that survey data to identify areas of improvement, choose to tie their customer service representatives’ pay or bonuses to the results. When that…

Is It Questionnaire Or Survey?

There is much confusion around the terms survey and questionnaire.  They are often used interchangeably probably because people think they are synonymous. So let me clarify. There are 2 distinctions that separate a questionnaire from a survey. A questionnaire is a set of written questions used for collecting information. A questionnaire does not use aggregate…

A Quick Way to Show Only Relevant Survey Questions Using Logic

The path to completing a survey isn’t always linear. Sometimes there are hidden passages, trap doors, and secret rooms that only a few respondents need to access. When you want to make sure your respondents only see questions that are relevant to them without cutting vital questions out of your survey, you need skip logic….

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